APERIO CONSULTING

Aperio Consulting is a consulting firm based in St. Louis, Missouri. We strive to help our clients improve the way they do business. We leverage people, process, and technology to deliver measurable results. Aperio begins every project with careful analysis of the business situation. We challenge assumptions, investigate alternatives, and recommend best-in-class solutions.

Company

about us

Aperio Consulting provides tactical and strategic IT leadership and management consulting for a wide variety of clients. Expertise includes process design, change management, and technology implementation.

Jim West founded Aperio Consulting in 2004. Jim is a veteran of Big Five consulting, starting his career with Arthur Andersen and Andersen Consulting in Chicago. His background includes selling business cases and delivering mission critical solutions for Fortune 500 executives.

Jim's passion for overcoming challenges to improve sales effectiveness, customer, partner and employee service through traditional and social relationship platforms has resulted in documented cased studies of solutions involving integration of enterprise systems with new functionality and value-added content.

As a former telecommunications industry IT Director, Jim has provided senior IT leadership, mentored staff, and developed best practices for critical system support and migration.

Aperio Consulting brings together exceptional talent based on trusted relationships and proven results to solve your business problems.

Services

Some of the services offered include:

Enterprise Application Implementation & Extension
Technology Strategy Analysis & Development
IT Best Practice Review & Improvement
Vendor Evaluation & Software Selection
CRM & Portal Implementation
Project Management & IT Leadership
Agile Software Development

Services

what we do

Enterprise Applications

Aperio Consulting can help your organization unlock the deep potential of core enterprise applications. Examples:

Workflow and Business Process Design to reduce paper-based manual procedures
Business Suite Extension building on core enterprise applications to gain additional productivity and customer service benefits
Cloud-based Solutions to free resources to focus on core business competencies

References

Technology Strategy

Aperio Consulting can help your organization through priority setting and assisting in the development of business cases that gain executive support. Using this information, plans become actionable using concrete objectives and measuring results. Examples:

CRM Strategy and Business Case Development resulting in multi-phase approach to optimize customer relationships
ERP System Analysis and Mapping providing factual information to drive replacement of core systems

References

CRM and Portals

Aperio Consulting can help you streamline customer, employee, ad partner processes including access to key information. Examples:

Strategic Account Management solution for all customer-facing employees
Online Self-generation of Help Desk Tickets for employees and customers, reducing call center call volume and issue resolution time
Portal Sites to manage content and collaborate with clients

References

Testimonials

what others have to say

Jim and his team continue to do great work supporting our Microsoft Dynamics CRM implementation. Beyond his functional skills, Jim's ability to understand the needs of the business stakeholders and speak their language has truly impressed me.

Manages and collaborates well with other functional areas to build consensus... effective communication and always meets quoted deadlines on key project milestones.

At a time, when no one really understood the changes that SOX was requiring of public companies, Jim helped us institute effective processes and controls from the beginning. He has the qualities that are so rare today of being technically smart and moving the project forward while never making you feel like you'd been doing it wrong (even though you had). We've hired him back every year ever since. He's a pleasure to work with.

I have worked with Jim on multiple client engagements and internal activities over the last year. His wealth of business and technology experience has been invaluable. I am continually impressed with his ability to partner closely with clients and team members in a diversity of situations, always driving positive results for our clients and our team.

Contact

reach us

Every successful project starts with an in-depth conversation about how the business can take advantage of what a technology solution has to offer, and we look forward to having that conversation with you.